Roy is an experienced Customer Success and Technical Support professional with almost nine years at ClickFunnels. During his time there, he grew from a Support Specialist to a Senior Agent and Team Lead. He’s known for solving problems quickly, managing over 100 tickets a week with around a 90% closure rate, and keeping customer satisfaction consistently high.
Roy is proactive, reliable, and quick to learn. He once figured out a complex Zapier integration in just minutes to help a customer. Before escalating issues, he always checks all possible resources — like the knowledge base, team chats, and engineering notes — to find the best solution himself.
He communicates clearly, takes ownership of his work, and values feedback as a way to improve. Roy thrives in teams that are collaborative, supportive, and fun to work with.
After being part of a company-wide layoff that affected 85% of ClickFunnels’ team, Roy is now looking for a new opportunity where he can continue growing and contributing his skills to a SaaS company that values empathy, learning, and accountability. Even with his past leadership experience, he’s happy to take on a hands-on Customer Support Specialist role and be directly involved in helping customers every day.