🏆 About Michael

Mike is a Customer Support professional with 15+ years of experience across customer service, technical support, and digital support roles.

He spent over 3 years at ClickFunnels handling chat and email support for both technical and billing concerns. His experience includes troubleshooting landing, checkout, and order pages, as well as managing subscription changes in Stripe, including upgrades, downgrades, cancellations, and approved refunds.

Mike describes a structured and proactive work style. He reviews past tickets and documentation before escalating issues, uses practical troubleshooting methods, and is comfortable joining Google Meet screenshares to resolve complex cases. He also uses AI tools like ChatGPT to refine tone and clarity, then reviews responses to keep them natural.

He is available to start ASAP, open to a full-time PST schedule, and is looking for a long-term role with a supportive team.

📈 Notable Achievements

• Consistently exceeded weekly ticket targets, often closing 100+ tickets per week against a ~50 ticket goal
• Maintained very high customer satisfaction, including multiple 100% CSAT checks on sampled reviews
• Trusted to handle complex technical and billing issues for SaaS customers
• Known as a reliable and clear communicator who is open to feedback and quick to improve

💼 Professional Experience

• Customer Success Agent (Tech/CSR) – ClickFunnels

  (February 2022 – September 2025)

  • Provided chat and email support for ClickFunnels users, covering both technical and billing concerns
  • Troubleshot landing pages, checkout flows, and order page issues, including page load and conflict problems
  • Assisted customers with subscription management in Stripe, including upgrades, downgrades, cancellations, and refunds with approval
  • Used tools such as Intercom, Freshworks/Freshdesk, Slack, Stripe, and Google Meet

• CSR – Shopping Cart Elite

  (January 2021 – December 2021)

  • Supported customers across multiple e-commerce accounts
  • Managed address changes, order concerns, and general support requests

• General Virtual Assistant – Digital Agent System

  (January 2021 – May 2021)

  • Managed support tickets and customer/student inquiries using Zendesk, Intercom, Kajabi
  • Helped with basic admin such as monthly payments and community support (Facebook group)

• Other Work Experience

  (2007 – 2021)

  • Customer service and technical support roles across telecom, finance, education, and consumer services
  • Experience across chat, phone, and account-based support
  • Some exposure to outbound support, lead generation, and sales-adjacent tasks
  • Built strong fundamentals in troubleshooting, clear communication, and working to targets