Marianne is an experienced Customer and Technical Support professional with over 10 years in the field, including nearly five years supporting SaaS platforms like Kajabi and Podium. She is skilled at solving complex issues with clarity and empathy, especially around automations, third-party integrations, and CRM systems. Marianne consistently delivers fast and reliable support across chat, email, and phone, meeting or exceeding CSAT, SLA, and volume goals. She documents solutions, works well with other teams, and has contributed to training AI customer service agents, all while keeping a human, customer-first approach.
She left Podium in April 2025 for family reasons and is now looking for a work environment that values work-life balance, collaboration, and truly listens to customer support frontliners when improving processes.