🏆 About Josh

Josh is a seasoned Customer Support and Operations Specialist with over 12 years of experience in fast-paced, tech-driven environments. Most recently, he spent three years at ClassDojo’s online tutoring SaaS, where he was the first customer service hire and helped build the support function from scratch.

He’s skilled in subscription and billing support, technical troubleshooting, and clear, empathetic communication across email and phone. Josh consistently maintains high CSAT scores and strong productivity while learning complex systems quickly and solving problems with a structured, resourceful approach.

📈 Notable Achievement

• First customer service hire at ClassDojo, helping build processes and best practices from the ground up
• Consistently achieved top CSAT scores and exceeded targets for handle time and ticket volume
• Learned complex onboarding processes for U.S. teaching certifications within just one month
• Flagged recurring product issues to engineers, helping improve reliability and user experience
• Created training materials and supported onboarding and QA to improve service quality

💼 Professional Experience

• Customer Service Contractor — ClassDojo (SaaS)

Other Work Experience

• Executive Assistant — Athena
• Senior Specialist, Customer Fulfillment — JPMorgan Chase & Co.
• Specialist II, Auto Loan Customer Service — JPMorgan Chase & Co.
• Quality Assurance (eBay) — Eperformax Contact Centers
• Customer Service Representative (eBay) — Eperformax Contact Centers