Amy is a Customer Support and Product Specialist with 3+ years of SaaS support experience, currently supporting Kit (formerly ConvertKit) in a fast-growing environment.
She supports creators and small businesses with email automation, platform and API integrations, landing pages, deliverability issues, and billing questions. Her role has grown over time, and she has adapted well as new responsibilities were added, including billing support after team changes.
Amy works with a strong sense of ownership. She validates issues by testing them herself, checks internal documentation, asks questions when needed, and follows through with customers until issues are resolved.