🏆 About Aaron

Aaron is a Customer Support Engineer with over four years of experience in customer-facing roles, mainly in HRTech SaaS. He’s skilled at troubleshooting complex issues, handling integrations, and working with engineering and product teams to deliver fast, effective solutions. He communicates clearly and empathetically, solves problems proactively, and creates helpful internal resources that make team processes more efficient. He’s leaving 15Five due to a U.S. data policy change and is available to start right away.

📈 Notable Achievements

• Consistently delivered high-quality support, maintaining strong CSAT and QA scores and meeting key performance targets
• Maintained transparent communication with customers through clear ETAs and workarounds
• Proactively built internal troubleshooting guides and knowledge base articles, going beyond his usual responsibilities to help improve team efficiency and customer experience
• Adapted quickly to new tools and supported product rollouts and research initiatives

💼 Professional Experience

• Customer Support Engineer – 15Five
• IT Specialist (BCG & Mastercard Projects) – Stefanini Philippines Inc.
• Quality Analyst – Buwelo BPO Solutions Inc.
• Technical Support Representative (E‑commerce) – Buwelo BPO Solutions Inc.

🛠️ Skills & Tools

<aside>

Support & CX Tools: Intercom • Zendesk • Freshservice • Salesforce • ServiceNow • Remedy • Guru • Zoom • Slack • Gong

</aside>

<aside>

Productivity & PM: Google Workspace • Microsoft 365 • Jira • Trello

</aside>

<aside>

Infra & Admin: Azure Active Directory • Okta • SCCM • Citrix • EMM (Airwatch) • TeamViewer • Bomgar (BeyondTrust)

</aside>